Exception Management: Turning Visibility into Action
Alert floods paralyze teams. Define severity, customer impact, and recoverability, then suppress noise. Which two signals best predict real risk for you, and how do you ensure they interrupt the right people in time?
Exception Management: Turning Visibility into Action
Playbooks clarify actions when a milestone slips. Who calls whom, what data is shared, and what recovery options exist? Publish, test, and refine together. How often do you rehearse your exception routines with partners?